Basic Rules to Recruiting the Right Staff

LOCAL employers can cost themselves time, energy and money if they don’t employ the right interview techniques during the recruitment process, says the Commercial Director of Sarina Russo Job Access Phil Dack.

Mr Dack said as part of its ‘Jobs for a better Community’ campaign, Sarina Russo Job Access has developed a 10-point recruitment plan so employers can select the right person for the job.

“Compared to the amount of job seeker interview tips and information available, employers are constantly overlooked when it comes to recruitment advice.

“Employers must remember three basic rules of recruitment – CAN DO skills and experience; WILL DO attitude and personality; and WILL FIT company culture, Mr Dack said.’’


1. Follow the 80/20 rule. Get the job seeker to do 80 per cent of the talking. The person asking questions and listening is the person in control of the interview.

2. Ask open ended questions beginning with “what”, “how”, “why”, “when”, or “where”. They encourage job seekers to do most of the talking. Example: “When were you a member of a team?, Can you describe what it was like?”, “What would you do if …?” and “How did you handle a situation where …?”

3. Avoid closed questions beginning with “did”, “would”, “do”, and “are”. These questions can be answered “yes” or “no”. They do not encourage job seekers to talk. Example: “Do you have any experience working on a team?”

4. Ask probing questions beginning with “Tell me more”, “Describe to me” and “Explain to me”.

5. Use the power of silence. Pause while waiting for an answer. Don’t ever underestimate the value of silence in an interview.

6. A job seeker’s past job performance is the surest guide to his/her future performance.

7. A good job fit = the right education + the right experience + a compatible personality.

8. Beware of the “just like me” trap. Focus on the job requirements and the candidate’s qualifications.

9. Help the job seeker feel at ease at the start of the interview. They’ll open up and talk more freely.

10. Don’t make assumptions. Look for repeat patterns of behaviour to draw conclusions about the job seeker.

Mr Dack said a well conducted and constructed interview benefitted both parties because an informed recruitment decision could be made.

“Sarina Russo Job Access is in the 7th week of our campaign and 356 jobs have been created in the local community,’’ Mr Dack said.

For more information about this story please contact Phil Dack on or 02476 238168 or 07595 120968