Training sparks customer service career

Natalie, 19, escaped 11 months of unemployment and the negative influence of her friends when she signed up with Sarina Russo Job Access' Community Taskforce programme.

She expressed a desire to get away from her current lifestyle saying she was depressed and she needed a change.

After a motivational conversation with Sarina Russo Job Access consultant Hariss Pervez, Natalie realised paid employment was within her reach.

Hariss sourced Natalie a fantastic placement with Islington Council as an Administration Assistant. After three weeks Natalie was offered jobs with WH Smith and Marks & Spencer. After much deliberation Natalie chose the customer service assistant position with Marks & Spencer at Euston Station.

"Anything that gives you a job at the end of it is worth going to," said Natalie.

Hariss said a positive mental attitude always gets you far in life and is something Natalie showed from day one. She'll definitely make her way to the top.